Delete your SlotSmile account and data
This page explains how to delete your account and data for the SlotSmile app (com.slotsmile.agenda), provided by NBSerG.
Option 1: delete in the app (fastest)
- Open SlotSmile and tap the Account & Sync icon on the main screen.
- Scroll to the bottom and tap “Delete account and all data”.
- Read the warning and confirm. When asked, choose the same Google account you signed in with.
- Wait for the confirmation message.
Option 2: request deletion by email
If you can no longer open the app, email slotsmile.app@gmail.com from the address of your Google account with the subject “Delete my SlotSmile account”. We may ask you to confirm that the account is yours. We delete the data within 30 days and confirm by email.
What is deleted
- Your clients, appointments, services and settings stored in the cloud (Cloud Firestore).
- Your online booking page and all booking requests received through it.
- The photo folder created by the app in your Google Drive.
- The calendar created by the app in your Google Calendar.
- The app data on your device.
- Your sign-in account, and the app’s access to your Google account.
What may remain
- Purchase records held by Google Play and RevenueCat for accounting and legal reasons.
- Backup copies, which Google removes according to its retention schedule.
If you sent a booking request as a client
Your request is stored in the master’s account and is deleted when the master deletes it or their account. It is also deleted automatically about 30 days after the master answers it (or about 14 days after the requested time if it was never answered). You can also email slotsmile.app@gmail.com with the address of the master’s booking page, your name and phone number, and we will delete it within 30 days.
Delete client portal access
In the client portal open Profile and choose “Delete client portal access”. This removes the portal profile, saved masters and verified browser links. It does not silently cancel future visits and does not delete appointment or client-card records held by a professional. Contact the professional for those records. If the same Firebase account is also used as a professional, this portal action does not delete the shared sign-in account or professional data.
Important
- Deleting your account does not cancel your subscription. Cancel it in Google Play: Menu → Payments & subscriptions → Subscriptions → SlotSmile → Cancel.
- You can also remove the app’s access to your Google account at myaccount.google.com/permissions.
- Data that was never synced exists only on your device: uninstalling the app or clearing its storage deletes it.
Questions
slotsmile.app@gmail.com
Telegram and server-side cleanup
Deleting the sign-in account triggers retryable server cleanup of Telegram settings, connections and consent, waiting entries, replies, invitation/callback tokens and account-linked delivery records. It also recursively removes account data and owned public booking pages, including protected trial/counter records. This cleanup is asynchronous: a local success message does not mean every server task has finished instantly. If a stage fails, follow the error message or email us; we process verified email requests within 30 days.
Deleting SlotSmile data does not automatically erase messages already delivered in Telegram, screenshots, exports, copies on other devices, or independent records held by Google Play/RevenueCat. Manage Telegram messages through Telegram. Remote email deletion cannot clear unsynced local files or your own Google Drive/Calendar without access; remove those copies yourself or use the in-app flow with the correct Google account.
Clients using the bot can stop messages with /stop, withdraw a waiting request and revoke return-invitation consent. These actions stop the relevant feature but do not necessarily delete the professional’s appointment records. For deletion of your phone, connection, replies, waiting request or consent, contact the professional or email slotsmile.app@gmail.com with the professional’s page address and identifying details. Do not send passwords, login codes or bot tokens.